I am beyond pleased with my experience at Aerus. After searching reviews for a reputable company, I found this one. I quickly understood why the reviews were so positive. I went in for a problem with my vacuum cleaner plug. The staff easily diagnosed the problem. Beyond that, they gave my vacuum a long overdue, thorough cleaning at a reasonable price. I didn't even recognize my vacuum when they returned it...it looked brand new. They were very friendly, professional, and courteous throughout the entire process. It felt like going back in time with a company that takes the time with their customers. I had the sense they truly cared and are honest people. Great company if you are in the need of a repair or a high quality vacuum cleaner. They also have refurbished models at fair prices. Thank you, Aerus!